COVID-19 UPDATE 04-28-20

FastTack COVID-19 Business Continuity Update

April 28, 2020

To all our Valued Customers,

We have now completed our 5th week of full-time work from home (WFH) for our Claim Decision Readiness (CDR) team. I am pleased to report that all connectivity, functionality, and capabilities for our WFH associates are working as designed and expected.  This has enabled us to continue to provide our Claims Decision Readiness services, without disruption, to all clients.

And, despite conventional thinking, due to most of the country being under a ‘Stay at Home’ order, that claimants would not be able to see their physicians and not be able to timely complete and return requisite claim information, FastTrack has experienced a 5.4% increase in returned mail in the five weeks since we started to WFH as compared to the five weeks prior.

We have also seen a modest increase of 1.2% in the volume of outbound letters being sent to claimants, suggesting that most carriers are continuing to request information from their claimants as needed, despite providing more flexibility on when these requests need to be responded to.

FastTrack has also experienced a shift in how we are receiving our returned mail, with only 48.8% of correspondence being received via fax in the last five weeks, whereby 52.4% was received via facsimile in the five weeks prior.  This is primarily being driven by a modest decline in faxes from attending physicians’ offices (the primary source of faxed responses) and an increase in physical mail from claimants (primarily in the form of requests for extensions for requisite information).

FastTrack has also grown it’s CDR team during this crisis – adding three new associates to the group.  And, the team overall continues to exceed its quality objectives and service delivery commitments (SLA’s) with a QA score exceeding 98.5% both before and since moving to a WFH environment.

As the situation continues to evolve, know we will continue to invest in our capabilities, equipment and our team members to make sure we are positioned to provide uninterrupted delivery of services to each of you.

Best Regards & Please be safe!

Thank you,

Tom Capato | CEO

Thomas Capato
CEO @ Kamine Technology Group, LLC

About FastTrack

FastTrack – a Kamine Technology Group (KTG) division – is a full-service intelligent technology solutions provider in the Life & Disability insurance vertical. Leading the way for more than 10+ years, FastTrack boasts a growing client portfolio consisting of a large ratio of top-tier insurers in both the Group and Individual marketplace in the USA and Canada. Our made-for-insurance intelligent technology, enhanced by decades of on-the-job insurance industry expertise and AI, digitizes & automates up to 90% of the claims journey, from claim intake to adjudication, resulting in lightning-fast claim outcomes that typically improve Claim Handle Time by 30%-40%. FastTrack helps insurers free up valuable human resources to focus on mission-critical tasks, such as improving the customer experience and making informed claim decisions. Furthermore, FastTrack’s suite of technology solutions and services empowers insurers to triage claims, understand risk management options, reduce manual administration, save on interest expenses, create straight-through processing opportunities, leverage comprehensive data via online Claimant, Beneficiaries, Employers, Agents/Brokers portals, and create digital claimant profiles to achieve informed, consistent, repeatable, defensible, and objective claim decisions.


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Bedminster, NJ 07921





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