Unique Product Features
Claims Administrative Services (CAS) Methodology
CAS is conducted in a secure, quality control focused environment. We will send out all pre-authorized initial and continuation letters to claimants (e.g. new claim packets, recertification requests, claim approval letters, claim denial letters, additional information requests, training, education & experience requests, etc.); keep track of who responded and when; provide follow-up for those claimants who didn’t respond; pick up the mail from the post office, open the mail and scan/image relevant data from responses (e.g. Physical Capabilities Forms, TE&E, Medical or Exemption documents) into the appropriate FastTrack tools and claimant file. FastTrack will provide communications back to your claims team with required tasks and any follow-up data needed to complete the claimant’s PCF; process the completed claim data set (occupational reporting, PCF, R&L’s, TE&E, medical notes, etc.) and email the appropriate Benefit Specialists with the claim’s final analysis, so they are ready to make a fully informed final adjudication decision. CAS also provides secure document storage and destruction in accordance with the insurer’s security & privacy requirements.
Reduce or Eliminate Administrative Workload
FastTrack’s CAS is a proven way to lower or eliminate the administrative costs associated with your LTD, STD and/or Waiver of Premium claims block and Transferable Skills Analysis (TSA) and Labor Market Survey (LMS) needs. Outsourcing the administrative workload from your claims adjudication staff allows them to concentrate on thoroughly evaluating all components of the claims adjudication decision. CAS also has proven value in maintaining or lowering associated claims staffing levels.
An Automated, Best Practice Process to Re-certify Claims
FastTrack CAS is a superior way of handling claim re-certifications as it will automatically diary when the claimant should be contacted along with the appropriate data requirements per their policy definitions. This means that the initial pre-formatted letters with appropriate attachments go out at the right time as well as follow-up communications, all while keeping your claims adjudication staff informed when the information is returned and processed or when the claimant has failed to respond.
Summary of Product Benefits By Function
For The Carrier’s Management:
- CAS outsourcing is a proven way to lower the administrative costs associated with your LTD, STD, Waiver of Premium claims block and TSA and LMS needs by removing the bulk of administrative workload from your claims adjudication staff
- CAS improves the quality of the data your Benefit Specialists use to make sound adjudication decisions
- CAS provides management with better insight into the specific reserve liabilities associated with your claim blocks